Letter from the President
Welcome to the Taylor Distributing Company and Taylor Warehouse Corporation. We have a successful history and we attribute this success to our employees and our adherence to good fundamental business practices. From its inception in 1850 as the Taylor Drayage Company with a single horse and wagon, to the present, our company has experienced moderate but steady growth and success. Our future is bright and we are confident that we can maintain our growth and build our profitability in the years ahead. Our confidence is due in part to our strict dedication to three important values: Safety, Customer Driven Service, and Employee Satisfaction.
Safety is our highest priority and we make no compromise when it comes to the safety and well-being of our employees and the motoring public. We are committed to providing each of our employees with a safe and healthful work environment. Nothing justifies subjecting anyone to the risk of an accident. It is our duty as a company to ensure that we operate with safe equipment and strictly observe the rules and regulations of our safety program. Safety also includes Sanitation and Food Safety. The Taylor companies are committed to using Sanitation Standard Operating Procedures (SSOP's) to preclude the adulteration of food by people or storage practices.
Taylor Distributing is built on providing customer driven service. This means satisfying our customer every time with every transaction. We strive to provide courteous, reliable, and on-time service at all times. When we make a commitment to our customer we must deliver consistently. When we accept business we obligate ourselves to deliver our customers' freight on time, undamaged, and without exception. This is what they are paying for and today's customer demands nothing less. To fail in our commitment would be to jeopardize our existence. Customers have many choices for trucking and warehousing companies and simply will not put up with poor service. Customers who receive consistent quality service will stay with us. Our customers are looking to form partnerships and they want us to grow with them. Strong customer service, providing creative solutions to our customers' problems, and superior technology make the crucial difference in distinguishing ourselves from our competition.
Our employees are the heart of our organization and we take pride in our staff of dedicated and self-motivated people who we hope will grow with us. Teamwork is the cornerstone of our commitment to excellence. Taylor strives to provide our drivers with the most modern, efficient intermodal and over the road trucking equipment on the road and our terminal personnel with the newest and best technology available. One of our greatest opportunities to secure a competitive advantage is through our diverse, highly motivated, and well-trained work force.
Our opportunities as a company are great. The reputation we enjoy today will remain if we continue to dedicate ourselves to these three fundamental values.
Rex C. Taylor