O.S.& D Procedures and Presentation of Damage
We don't like returns, we love them! One of the main benefits of pool distribution is our OS&D procedures and returns program. Our CSR's understand the importance of timely and accurate returns for perishables and date sensitive brands. We also email digital photos of damaged product received. Our claim free ratios for the last ten years are:
We strive to give a verbal POD response on the same call and a fax within 2 hours. Images of PODs are available via our web-based Customer Access facility.