O.S.& D Procedures and Presentation of Damage

Taylor Distributing Returns Process

We don't like returns, we love them! One of the main benefits of pool distribution is our OS&D procedures and returns program. Our CSR's understand the importance of timely and accurate returns for perishables and date sensitive brands. We also email digital photos of damaged product received. Our claim free ratios for the last ten years are:

2009 YTD 99.8%
2008 99.9%
2007 99.92%
2006 99.78%
2005 99.74%
2004 99.87%
2003 99.69%
2002 99.99%
2001 99.54%
2000 99.67%
1999 99.84%
1998 99.66%
1997 99.71%

We strive to give a verbal POD response on the same call and a fax within 2 hours. Images of PODs are available via our web-based Customer Access facility.

PDF iconStandard Form for Presentation of Loss and Damage PDF