O.S. & D and P.O.D.'s

We don't like returns, we love them! One of the main benefits of pool distribution is our OS&D and returns program. Our CSR's understand the importance of timely and accurate returns for perishables and date sensitive brands. We also email digital photos of damaged product received. Our claim free ratios for the last ten years are:

2006		99.78%
2005		99.74%
2004		99.87%
2003		99.69%
2002		99.99%
2001		99.54%
2000		99.67%
1999		99.84%
1998		99.66%
1997		99.71%

We strive to give a verbal POD response on the same call and a fax within 2 hours. Images of PODs are available via our web-based Customer Access facility.

Standard Form for Presentation of Loss and Damage PDF